Workshop: Design a Robo-Concierge Handoff

Lyra Kest
VP of Guest Experience at Robo-Concierge Labs
Iris Kalu
Product Lead, Attendee Agents at Orbit Desk Systems

Day: Wednesday, June 16
Time: 3:15 PM EDT – 5:15 PM EDT
Room: Breakout C — Concierge Lounge

Design and simulate guest intents (wayfinding, meal access, accessibility) with escalation paths and human veto points. Headphones optional; empathy required.

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